1. Acceptance of Terms
By engaging Marktional SMM's services, submitting our contact form, or otherwise instructing us to begin work, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Services Provided
Marktional SMM, a trading name of Marktional, provides social media marketing and paid advertising services, including content production, scheduling and publishing, community management, strategy and reporting, and paid ad campaign management on platforms such as Meta and TikTok. The exact scope of services for each client is agreed individually before work begins.
3. Project Process
Engagements typically begin with an onboarding call to understand your goals, brand, and access requirements, followed by strategy and asset development, then ongoing content production, campaign management, and reporting on an agreed cadence. Specific timelines and deliverables are confirmed with each client before work starts.
4. Payment Terms
Fees are agreed with each client individually before work begins and are invoiced on a recurring basis (typically monthly) unless otherwise stated. Invoices are payable within the period stated on the invoice. Late payments may accrue statutory interest in accordance with Bulgarian commercial law and the EU Late Payment Directive (2011/7/EU). We reserve the right to pause services on accounts with significantly overdue invoices.
5. Revisions Policy
We aim to deliver work that matches the brief and brand guidelines agreed with each client. A reasonable number of revision rounds are included as part of standard delivery, with the specific number agreed per engagement. Requests that go materially beyond the original brief may be treated as additional work and quoted separately.
6. Client Responsibilities
To deliver our services effectively, we rely on clients to:
- Provide timely access to relevant accounts and platforms.
- Respond to requests for feedback and approvals within a reasonable time.
- Supply raw footage, brand assets, or information as needed.
- Ensure that any content or instructions provided to us do not infringe the rights of third parties or violate applicable law.
7. Intellectual Property
Upon full payment, ownership of final deliverables created specifically for the client transfers to the client. We retain the right to use completed work in our own portfolio and marketing materials unless the client requests otherwise in writing. Any pre-existing tools, templates, or processes used to deliver the services remain our property.
8. Confidentiality
We treat client information, account access, and business details shared with us as confidential, and will not disclose them to third parties except as required to deliver the agreed services or as required by law. Clients likewise agree to keep any non-public terms of our engagement confidential.
9. Limitation of Liability
We provide our services with reasonable skill and care, but we do not guarantee specific results, such as a particular return on ad spend, follower count, or engagement level, as these depend on factors outside our control. To the extent permitted by Bulgarian law, our total liability for any claim arising from our services is limited to the fees paid by the client for the services giving rise to the claim in the preceding three months.
10. Termination
Either party may terminate an ongoing engagement by providing notice in accordance with the period agreed at the start of the engagement, or with immediate effect in the event of a material breach that is not remedied within a reasonable time after notice. Fees for work completed up to the date of termination remain payable.
11. Governing Law
These Terms and Conditions are governed by the laws of Bulgaria. Any disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the competent courts of Bulgaria.